Import wrap-up codes

---
title: Import wrap-up codes
description: Import wrap-up codes from your contact center provider to ensure that each customer interaction is classified appropriately. For example, you can specify whether a call was for technical support, billing, or a product return.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/import-wrap-up.html
release: australia
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [CCaaS Admin Console, Integrating with contact centers, Integrate, Customer Service Management]
---

# Import wrap-up codes

Import wrap-up codes from your contact center provider to ensure that each customer interaction is classified appropriately. For example, you can specify whether a call was for technical support, billing, or a product return.

## Before you begin

Role required: admin

## Procedure

1.  Navigate to **All** > **Contact Center Integration Center** > **CCaaS Admin Console**

    \[Omitted image "ccaas-import-wrapup.png"\] Alt text: admin console wrap-up codes import screen showing beginning state

2.  Select a contact center provider to import wrap-up codes from.

3.  Either fetch all wrap-up codes or search for specific wrap-up codes from the provider.

4.  Import all the wrap-up codes or select individual wrap-up codes to import.

5.  Tap **Import selected** to import the wrap-up codes.

6.  Review the list of wrap-up codes to confirm that the import was successful.

    **Note:** Newly imported wrap up codes and wrap up codes that previously existed in your ServiceNow® instance are shown in two separate lists on the confirmation page.