Get started with the Customer Service mobile application

---
title: Get started with the Customer Service mobile application
description: Use the ServiceNow Agent mobile app to access the Customer Service mobile application. Then log in to an instance as an agent or manager and work on your customer service cases.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/install-customer-service-mobile-app.html
release: australia
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Mobile experience for CSM, Schedules and sites, Use, Customer Service Management]
---

# Get started with the Customer Service mobile application

Use the ServiceNow Agent mobile app to access the Customer Service mobile application. Then log in to an instance as an agent or manager and work on your customer service cases.

## Before you begin

Role required: sn\_customerservice\_agent or sn\_customerservice\_manager

## About this task

## Procedure

1.  Depending on your device, go to the Apple App Store or the Google Play Store and download the ServiceNow Agent mobile app.

2.  [Log in to an instance](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/mobile/login-end-user.md).

3.  Tap **Customer Service** to open the application and display the applet launcher.

4.  Manage your customer service cases based on your role.

    For more information about the agent and manager tasks, see [Use mobile application to perform agent and manager tasks](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/csm-mobile-agent-mgr-task.md).


-   **[Use mobile application to perform agent and manager tasks](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/csm-mobile-agent-mgr-task.md)**  
Customer service agents manage cases and real-time notifications help in taking immediate action. Customer service managers can approve escalations and perform tasks on major issues with a swipe.

**Parent Topic:**[Mobile experience for CSM](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/customer-service-mobile-interface.md)

**Related topics**  


[CSM application overview]()

[Agent mobile app](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/mobile/mobile-experience.md)