Install the Guided Decisions Experience application

---
title: Install the Guided Decisions Experience application
description: You can install the Guided Decisions Experience application \(sn\_ga\_exp\) if you have the admin role.If the application does NOT include demo data or it does NOT install related applications and plugins, delete or revise the following sentence: The application includes demo data and installs related ServiceNow Store applications and plugins if they are not already installed.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/install-guided-decisions-exp-app-new.html
release: australia
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 2
breadcrumb: [Guided Decisions configuration, Agent tools, Organize agent workspaces, Configure, Customer Service Management]
---

# Install the Guided Decisions Experience application

You can install the Guided Decisions Experience application \(sn\_ga\_exp\) if you have the admin role. The application includes demo data and installs related ServiceNow® Store applications and plugins if they are not already installed.

## Before you begin

-   Ensure that the application and all of its associated ServiceNow Store applications have valid ServiceNow entitlements. For more information, see [Get entitlement for a ServiceNow product or application](https://store.servicenow.com/$appstore.do#!/store/help?article=KB0030186).
-   Review the [Guided Decisions Experience](https://store.servicenow.com/sn_appstore_store.do#!/store/application/d603ab3a77070010d7159b71a910614d) application listing in the ServiceNow Store for information on dependencies, licensing or subscription requirements, and release compatibility.

**Note:** The Guided Decisions Experience\[com.snc.guided\_decisions\_playbook\_experience\] plugin is planned for deprecation in the Denmark release. Existing customers who already have the plugin installed can continue to access and migrate their Guided Decision Trees to Guided Decision Playbooks. However, new customers, or customers who have not previously installed the Guided Decisions Experience plugin, must create new decision flows using Guided Decision Playbooks, as Guided Decisions is no longer available for new installations. For migration guidance, see the [Guided Decisions Experience Deprecation: Migrating Guided Decision Trees to Guided Decision Playbooks](https://support.servicenow.com/kb?sys_kb_id=4c606e1847030f1c3b05ff48436d434d&id=kb_article_view) KB article.

Role required: admin

## About this task

The following items are installed with Guided Decisions Experience:

-   Plugins
-   Tables
-   Roles
-   Guidances

For more information, see [Components installed with Guided Decisions Experience](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/components-installed-with-guided-decisions.md).

## Procedure

1.  Navigate to **All** > **System Applications** > **All Available Applications** > **All**.

2.  Find the Guided Decisions Experience application \(sn\_ga\_exp\) using the filter criteria and search bar.

    You can search for the application by its name or ID. If you cannot find the application, you might have to request it from the ServiceNow Store.

    In the list next to the **Install** button, the versions that are available to you are displayed.

3.  Select a version from the list and select **Install**.

    In the Review Installation Details dialog box, any dependencies installed with your application are listed.

4.  If you're prompted, follow the links to the ServiceNow Store to get any additional entitlements for dependencies.

5.  If demo data is available and you want to install it, select the **Load demo data** check box.

    Demo data are the sample records that describe application features for common use cases. Load the demo data when you first install the application on a development or test instance.

6.  Select **Install**.