Integrate with ITOM Event Management

---
title: Integrate with ITOM Event Management
description: Customer Service Management provides an integration with the ITOM Event Management application. This integration enables you to create cases proactively from alerts either manually or through automation and track the accounts and the corresponding install base items affected by the alert.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/integrate-csm-itom.html
release: australia
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Integrating with IT Operations Management, Integrate, Customer Service Management]
---

# Integrate with ITOM Event Management

Customer Service Management provides an integration with the ITOM Event Management application. This integration enables you to create cases proactively from alerts either manually or through automation and track the accounts and the corresponding install base items affected by the alert.

## Before you begin

Role required: admin

## About this task

For more information about this integration, see [Integration with Event Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/pcso-event-management.md).

## Procedure

1.  Navigate to **All** > **System Definition** > **Plugins**.

2.  Search for the Proactive Customer Service with Event Management plugin \(com.snc.proactive\_cs\_itom\).

3.  Select **Activate**.