Integrate Customer Service Management with Microsoft Outlook

---
title: Integrate Customer Service Management with Microsoft Outlook
description: Customer Service Management provides an integration with Microsoft Outlook. This integration enables you to manage workflows such as creating and updating contacts and cases from within Microsoft Outlook.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/integrate-outlook-csm.html
release: australia
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Integrating with Microsoft Outlook, Integrate, Customer Service Management]
---

# Integrate Customer Service Management with Microsoft Outlook

Customer Service Management provides an integration with Microsoft Outlook. This integration enables you to manage workflows such as creating and updating contacts and cases from within Microsoft Outlook.

## Before you begin

Role required: admin

## About this task

**Note:** You must be an Office 365 administrator to deploy the ServiceNow Add-in for Microsoft Outlook. This add-in is supported only for use with Microsoft Outlook 2016+ for MacOS and for Windows.

## Procedure

1.  Navigate to **All** > **System Definition** > **Plugins**.

2.  Search for the ServiceNow Add-In for Microsoft Outlook plugin \(com.sn\_outlook\_addin\).

3.  Click **Activate**.

4.  Search for the Customer Proxy Contacts plugin \(com.snc.csm\_proxy\_contacts\).

5.  Click **Activate**.


**Related topics**  


[Using Microsoft Outlook with CSM](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/use-microsoft-outlook-with-csm.md)