Integrating with Microsoft Outlook
concept australia Updated Sep 10, 2026 1 min read integrating-with-microsoft-outlook.md
Integrate Customer Service Management with Microsoft Outlook to perform tasks such as managing contacts and cases from within Microsoft Outlook.
The following plugins are required to enable you to interact with the ServiceNow platform and customers from within Microsoft Outlook:
- ServiceNow Add-In for Microsoft Outlook (com.sn_outlook_addin)
- Customer Proxy Contacts (com.snc.csm_proxy_contacts)
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--- title: Integrating with Microsoft Outlook description: Integrate Customer Service Management with Microsoft Outlook to perform tasks such as managing contacts and cases from within Microsoft Outlook. locale: en-US canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/integrating-with-microsoft-outlook.html release: australia topic_type: concept last_updated: "2026-09-10" reading_time_minutes: 1 breadcrumb: [Integrate, Customer Service Management] --- # Integrating with Microsoft Outlook Integrate Customer Service Management with Microsoft Outlook to perform tasks such as managing contacts and cases from within Microsoft Outlook. The following plugins are required to enable you to interact with the ServiceNow platform and customers from within Microsoft Outlook: - ServiceNow Add-In for Microsoft Outlook \(com.sn\_outlook\_addin\) - Customer Proxy Contacts \(com.snc.csm\_proxy\_contacts\)
| title | Integrating with Microsoft Outlook |
| description | Integrate Customer Service Management with Microsoft Outlook to perform tasks such as managing contacts and cases from within Microsoft Outlook. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/australia/customer-service-management/integrating-with-microsoft-outlook.html |
| release | australia |
| topic_type | concept |
| last_updated | 2026-09-10 |
| reading_time_minutes | 1 |
| breadcrumb | IntegrateCustomer Service Management |