List of related party configurations provided with the base system

---
title: List of related party configurations provided with the base system
description: Related party configurations for different entities that are provided with the base system are listed in the following tables.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/list-of-related-party-configurations.html
release: australia
topic_type: reference
last_updated: "2026-11-06"
reading_time_minutes: 2
breadcrumb: [Create related party configurations, Configuring customer access management, User management, Set up your environment, Configure, Customer Service Management]
---

# List of related party configurations provided with the base system

Related party configurations for different entities that are provided with the base system are listed in the following tables.

## Related party configurations for cases

Types and responsibilities for cases are listed in the following table.

|Type|Default Responsibility|
|----|----------------------|
|Authorized Contact|Authorized Representative|
|Authorized Consumer|Authorized Representative|
|Authorized Contributor|Authorized Representative|
|Listed Contact|Not applicable|
|Listed Consumer|Not applicable|

## Related party configurations for sold products

Types and responsibilities for sold products are listed in the following table.

|Type|Default Responsibility|
|----|----------------------|
|Authorized Account|Authorized Account|
|Authorized Contact|Authorized Representative|
|Authorized Consumer|Authorized Representative|
|Listed Account|Not applicable|
|Listed Contact|Not applicable|
|Listed Consumer|Not applicable|

## Related party configurations for install bases

Types and responsibilities for install bases are listed in the following table.

|Type|Default Responsibility|
|----|----------------------|
|Authorized Account|Authorized Account|
|Authorized Contact|Authorized Representative|
|Authorized Consumer|Authorized Representative|
|Authorized Contributor|Authorized Representative|
|Authorized Member|Authorized Representative|
|Authorized Service Organization|Authorized Service Organization|
|Listed Account|Not applicable|
|Listed Contact|Not applicable|
|Listed Consumer|Not applicable|
|Listed Contributor|Not applicable|
|Listed Member|Not applicable|
|Listed Service Organization|Not applicable|

For more information on install base related parties, see [Add related parties to an install base item](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/add-related-party-install-base.md).

## Related party configurations for account team members

Types and responsibilities for account team member are listed in the following table.

|Type|Default Responsibility|
|----|----------------------|
|Account Manager|Account Manager|
|Preferred Technician|Preferred Technician|
|Primary Support Agent|Primary Support Agent|
|Support Manager|Support Manager|

## Related party configurations for contact relationships

Types and responsibilities for contact relationship are listed in the following table.

|Type|Default Responsibility|
|----|----------------------|
|Asset Contact|Asset Contact|

## Related party configurations for consumer relationships

Types and responsibilities for consumer relationship are listed in the following table.

|Type|Default Responsibility|
|----|----------------------|
|Authorized Representative|Authorized Representative|

## Related party configurations for household member relationships

Types and responsibilities for household member relationship are listed in the following table.

|Type|Default Responsibility|
|----|----------------------|
|Authorized Representative|Authorized Representative|

## Related party configurations for service organizations

Types and responsibilities for service organizations are listed in the following table.

|Type|Default Responsibility|
|----|----------------------|
|Location Agent|Location Agent|
|Location Consumer Agent|Location Consumer Agent|
|Location Contributor|Location Contributor|
|Location Manager Contributor|Location Manager Contributor|
|Location Manager Fulfiller|Location Manager Fulfiller|
|Location Support Agent|Location Support Agent|
|Listed Member|Not applicable|

**Note:**

-   Whenever a related party record is created, the **Responsibility** field gets auto-populated from the default responsibility associated with the selected party type​. Similarly, the **Order** field gets auto-populated from the default order associated with the selected party type​.
-   Listed role types don’t have any responsibility. Since the correct role and responsibility determine access, related parties aren’t granted access if the **Responsibility** field is left empty.​