List of responsibilities provided with the base system
List of responsibilities that are provided with the base system.
|
Responsibility |
Plugin |
Used in Relationship |
Role required |
Supported through responsibility access configuration |
|---|---|---|---|---|
|
Account Manager |
Customer Service Base Extension Entities [com.snc.cs_base_extension] |
Account Team Member [sn_customerservice_team_member] |
|
Yes |
|
Relationship Manager |
Customer Service Base Extension Entities [com.snc.cs_base_extension] |
|
|
No |
|
Authorized Account |
Case Management Core [com.sn_customerservice] |
Sold Product Related Party [sn_install_base_sold_product_related_party] |
Sold Product Authorized Contact [sn_install_base.sold_product_authorized_contact] |
No |
|
Install Base Related Party [sn_install_base_related_party] |
Install Base Authorized Contact [sn_install_base.install_base_authorized_contact] | |||
|
Authorized Representative |
Case Management Core [com.sn_customerservice] |
Sold Product Related Party [sn_install_base_sold_product_related_party] |
|
No |
|
Install Base Related Party [sn_install_base_related_party] |
| |||
|
Related Party [sn_customerservice_related_party] |
| |||
|
Consumer to Consumer Relationship [sn_customer_rel_consumer_to_consumer] |
Consumer [csm_consumer] | |||
|
Household Member Relationship [sn_customer_rel_household_member_relationship] |
Consumer [csm_consumer] | |||
|
Preferred Technician |
Case Management Core [com.sn_customerservice] |
Account Team Member [sn_customerservice_team_member] |
None |
No |
|
Primary Support Agent |
Case Management Core [com.sn_customerservice] |
Account Team Member [sn_customerservice_team_member] |
None |
No |
|
Support Manager |
Case Management Core [com.sn_customerservice] |
Account Team Member [sn_customerservice_team_member] |
None |
No |
|
Asset Contact |
Case Management Core [com.sn_customerservice] |
Account Team Member [sn_customerservice_team_member] |
None |
No |
|
Authorized Service Organization |
Customer Service Install Base Management [com.snc.install_base]Note: You must install com.snc.service_organization for activating com.snc.install_base plugin. |
Install Base Related Party [sn_install_base_related_party] |
Install Base Authorized Member [sn_install_base.install_base_authorized_member] |
No |
|
Location Relationship Manager |
Business Location [com.snc.business_location] |
Organization Member Responsibility [sn_csm_svc_org_member_responsibility] |
Location Relationship Manager [sn_bus_loc.location_relationship_manager] |
No |
|
Location Contributor |
Business Location [com.snc.business_location] |
Organization Member Responsibility [sn_csm_svc_org_member_responsibility] |
Service Organization Contributor [sn_customerservice.service_organization_contributor] |
No |
|
Location Consumer Agent |
Business Location [com.snc.business_location] |
Organization Member Responsibility [sn_csm_svc_org_member_responsibility] |
Location Consumer Agent [sn_customerservice.svc_location_consumer_agent] |
No |
|
Location Agent |
Business Location [com.snc.business_location] |
Organization Member Responsibility [sn_csm_svc_org_member_responsibility] |
Location Agent [sn_customerservice.svc_location_agent] |
No |
|
Location Manager Fulfiller |
Business Location [com.snc.business_location] |
Organization Member Responsibility [sn_csm_svc_org_member_responsibility] |
Location Manager [sn_customerservice.svc_location_manager] |
No |
|
Location Manager Contributor |
Business Location [com.snc.business_location] |
Organization Member Responsibility [sn_csm_svc_org_member_responsibility] |
Location Manager Contributor [sn_customerservice.svc_location_manager_contributor] |
No |
|
Location Support Agent |
Business Location [com.snc.business_location] |
Organization Member Responsibility [sn_csm_svc_org_member_responsibility] |
Location Support Agent [sn_bus_loc.svc_location_support_agent] |
No |
--- title: List of responsibilities provided with the base system description: List of responsibilities that are provided with the base system. locale: en-US canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/list-of-reponsibilities-provided-with-base-system.html release: australia topic_type: reference last_updated: "2026-11-06" reading_time_minutes: 1 breadcrumb: [Create a responsibility definition, Configuring customer access management, User management, Set up your environment, Configure, Customer Service Management] --- # List of responsibilities provided with the base system List of responsibilities that are provided with the base system. <table id="table_pqm_gkg_b2c"><thead><tr><th> Responsibility </th><th> Plugin </th><th> Used in Relationship </th><th> Role required </th><th> Supported through responsibility access configuration </th></tr></thead><tbody><tr><td> Account Manager </td><td> Customer Service Base Extension Entities \[com.snc.cs\_base\_extension\] </td><td> Account Team Member \[sn\_customerservice\_team\_member\] </td><td> - Relationship Agent \[sn\_customerservice.relationship\_agent\] - Relationship Contributor \[sn\_customerservice.relationship\_contributor\] </td><td> Yes </td></tr><tr><td> Relationship Manager </td><td> Customer Service Base Extension Entities \[com.snc.cs\_base\_extension\] </td><td> - Consumer Team Member \[sn\_customer\_rel\_consumer\_to\_user\] - Household Team Member \[sn\_customer\_rel\_household\_to\_user\] </td><td> - Relationship Agent \[sn\_customerservice.relationship\_agent\] - Relationship Contributor \[sn\_customerservice.relationship\_contributor\] </td><td> No </td></tr><tr><td rowspan="2"> Authorized Account </td><td rowspan="2"> Case Management Core \[com.sn\_customerservice\] </td><td> Sold Product Related Party \[sn\_install\_base\_sold\_product\_related\_party\] </td><td> Sold Product Authorized Contact \[sn\_install\_base.sold\_product\_authorized\_contact\] </td><td rowspan="2"> No </td></tr><tr><td> Install Base Related Party \[sn\_install\_base\_related\_party\] </td><td> Install Base Authorized Contact \[sn\_install\_base.install\_base\_authorized\_contact\] </td></tr><tr><td rowspan="5"> Authorized Representative </td><td rowspan="5"> Case Management Core \[com.sn\_customerservice\] </td><td> Sold Product Related Party \[sn\_install\_base\_sold\_product\_related\_party\] </td><td> - Sold Product Authorized Contact \[sn\_install\_base.sold\_product\_authorized\_contact\] - Sold Product Authorized Consumer \[sn\_install\_base.sold\_product\_authorized\_consumer\] </td><td rowspan="5"> No </td></tr><tr><td> Install Base Related Party \[sn\_install\_base\_related\_party\] </td><td> - Install Base Authorized Contact \[sn\_install\_base.install\_base\_authorized\_contact\] - Install Base Authorized Consumer \[sn\_install\_base.install\_base\_authorized\_consumer\] </td></tr><tr><td> Related Party \[sn\_customerservice\_related\_party\] </td><td> - Case Authorized Contact \[sn\_customerservice.case\_authorized\_contact\] - Case Authorized Consumer \[sn\_customerservice.case\_authorized\_consumer\] - Case Authorized Contributor \[sn\_customerservice.case\_authorized\_contributor\] </td></tr><tr><td> Consumer to Consumer Relationship \[sn\_customer\_rel\_consumer\_to\_consumer\] </td><td> Consumer \[csm\_consumer\] </td></tr><tr><td> Household Member Relationship \[sn\_customer\_rel\_household\_member\_relationship\] </td><td> Consumer \[csm\_consumer\] </td></tr><tr><td> Preferred Technician </td><td> Case Management Core \[com.sn\_customerservice\] </td><td> Account Team Member \[sn\_customerservice\_team\_member\] </td><td> None </td><td> No </td></tr><tr><td> Primary Support Agent </td><td> Case Management Core \[com.sn\_customerservice\] </td><td> Account Team Member \[sn\_customerservice\_team\_member\] </td><td> None </td><td> No </td></tr><tr><td> Support Manager </td><td> Case Management Core \[com.sn\_customerservice\] </td><td> Account Team Member \[sn\_customerservice\_team\_member\] </td><td> None </td><td> No </td></tr><tr><td> Asset Contact </td><td> Case Management Core \[com.sn\_customerservice\] </td><td> Account Team Member \[sn\_customerservice\_team\_member\] </td><td> None </td><td> No </td></tr><tr><td> Authorized Service Organization </td><td> Customer Service Install Base Management \[com.snc.install\_base\]**Note:** You must install com.snc.service\_organization for activating com.snc.install\_base plugin. </td><td> Install Base Related Party \[sn\_install\_base\_related\_party\] </td><td> Install Base Authorized Member \[sn\_install\_base.install\_base\_authorized\_member\] </td><td> No </td></tr><tr><td> Location Relationship Manager </td><td> Business Location \[com.snc.business\_location\] </td><td> Organization Member Responsibility \[sn\_csm\_svc\_org\_member\_responsibility\] </td><td> Location Relationship Manager \[sn\_bus\_loc.location\_relationship\_manager\] </td><td> No </td></tr><tr><td> Location Contributor </td><td> Business Location \[com.snc.business\_location\] </td><td> Organization Member Responsibility \[sn\_csm\_svc\_org\_member\_responsibility\] </td><td> Service Organization Contributor \[sn\_customerservice.service\_organization\_contributor\] </td><td> No </td></tr><tr><td> Location Consumer Agent </td><td> Business Location \[com.snc.business\_location\] </td><td> Organization Member Responsibility \[sn\_csm\_svc\_org\_member\_responsibility\] </td><td> Location Consumer Agent \[sn\_customerservice.svc\_location\_consumer\_agent\] </td><td> No </td></tr><tr><td> Location Agent </td><td> Business Location \[com.snc.business\_location\] </td><td> Organization Member Responsibility \[sn\_csm\_svc\_org\_member\_responsibility\] </td><td> Location Agent \[sn\_customerservice.svc\_location\_agent\] </td><td> No </td></tr><tr><td> Location Manager Fulfiller </td><td> Business Location \[com.snc.business\_location\] </td><td> Organization Member Responsibility \[sn\_csm\_svc\_org\_member\_responsibility\] </td><td> Location Manager \[sn\_customerservice.svc\_location\_manager\] </td><td> No </td></tr><tr><td> Location Manager Contributor </td><td> Business Location \[com.snc.business\_location\] </td><td> Organization Member Responsibility \[sn\_csm\_svc\_org\_member\_responsibility\] </td><td> Location Manager Contributor \[sn\_customerservice.svc\_location\_manager\_contributor\] </td><td> No </td></tr><tr><td> Location Support Agent </td><td> Business Location \[com.snc.business\_location\] </td><td> Organization Member Responsibility \[sn\_csm\_svc\_org\_member\_responsibility\] </td><td> Location Support Agent \[sn\_bus\_loc.svc\_location\_support\_agent\] </td><td> No </td></tr></tbody> </table>
| title | List of responsibilities provided with the base system |
| description | List of responsibilities that are provided with the base system. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/australia/customer-service-management/list-of-reponsibilities-provided-with-base-system.html |
| release | australia |
| topic_type | reference |
| last_updated | 2026-11-06 |
| reading_time_minutes | 1 |
| breadcrumb | Create a responsibility definitionConfiguring customer access managementUser managementSet up your environmentConfigureCustomer Service Management |