Manage customer registration requests

---
title: Manage customer registration requests
description: Users with the customer administrator role can approve or reject registration requests that customers submit from the Customer Service Portal.Approve a registration request from a user that was submitted from the Customer Service Portal with a valid registration code.Approve a registration request from a user that was submitted from the Customer Service Portal with an invalid registration code.Reject a registration request from a user that was submitted from the Customer Service Portal.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/manage-cust-registration-requests.html
release: australia
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 2
breadcrumb: [Use Customer Service Portal, Customer communication, Use, Customer Service Management]
---

# Manage customer registration requests

Users with the customer administrator role can approve or reject registration requests that customers submit from the Customer Service Portal.

**Related topics**  


[Approve a registration request with a valid registration code](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/manage-cust-registration-requests.md)

[Reject a registration request](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/manage-cust-registration-requests.md)

## Approve a registration request with a valid registration code

Approve a registration request from a user that was submitted from the Customer Service Portal with a valid registration code.

### Before you begin

Role required: sn\_customerservice.customer\_admin

### Procedure

1.  Navigate to the customer portal.

2.  Select **Approvals**.

    The Approvals list displays registration requests with these states: **Requested** and **No Longer Required**.

3.  Select a request in the Approvals list with a state of **Requested**.

4.  If desired, add any **Comments** to this request.

5.  Select **Approve**.

    A user account is created and an email is sent to the contact’s email address with a user ID and temporary password. The user is also assigned these roles: sn\_esm\_user and snc\_external.


**Related topics**  


[Reject a registration request]()

[Manage customer registration requests]()

## Approve a registration request with an invalid registration code

Approve a registration request from a user that was submitted from the Customer Service Portal with an invalid registration code.

### Before you begin

Role required: sn\_customerservice.customer\_admin

### Procedure

1.  Navigate to **All** > **Customer Service** > **Administration** > **Pending Registrations Requests**.

2.  Select a registration request with a state of **Pending**.

3.  Select an **Account** for the requester.

4.  Select **Update**.

    The registration request is sent to the customer administrator of the assigned account.


**Related topics**  


[Approve a registration request with a valid registration code]()

[Reject a registration request]()

## Reject a registration request

Reject a registration request from a user that was submitted from the Customer Service Portal.

### Before you begin

Role required: sn\_customerservice.customer\_admin

### Procedure

1.  Navigate to the customer portal.

2.  Select **My Approvals**.

3.  Select a request in the Approvals list with a state of **Requested**.

4.  Select **Reject**.

    An email regarding the rejection is sent to the requestor’s email address.


**Related topics**  


[Approve a registration request with a valid registration code]()

[Manage customer registration requests]()