Reuse answers at decision points
task australia Updated Sep 10, 2026 1 min read map-inputs-in-decision-guidance-node.md
Link inputs to reuse answers from prior nodes in Decision Tree Builder. For example, in a decision tree that deals with a loan application, you could reuse the input related to the customer’s salary at multiple decision points to determine the loan eligibility.
Before you begin
Role required: admin, sn_gd_core.decision_tree_author
About this task
Linked inputs can be used to create path conditions.
For more information about input mapping and exceptions related to input mapping, see Linking inputs in decision tree nodes.
Procedure
-
Navigate to All > Guided Decisions > Decision Trees.
-
Select the decision tree from the list.
-
Select Open in Builder.
-
In Decision Tree Builder, select the node you want to map inputs to.
|
Node type |
Action |
|---|---|
|
Question node |
|
|
Guidance node |
|
|
Linking node |
|
80 lines · 2.8 KB
--- title: Reuse answers at decision points description: Link inputs to reuse answers from prior nodes in Decision Tree Builder. For example, in a decision tree that deals with a loan application, you could reuse the input related to the customer’s salary at multiple decision points to determine the loan eligibility. locale: en-US canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/map-inputs-in-decision-guidance-node.html release: australia topic_type: task last_updated: "2026-09-10" reading_time_minutes: 1 breadcrumb: [Configuring decision trees in Decision Tree Builder, Configuring guidances and decision trees, Guided Decisions configuration, Agent tools, Organize agent workspaces, Configure, Customer Service Management] --- # Reuse answers at decision points Link inputs to reuse answers from prior nodes in Decision Tree Builder. For example, in a decision tree that deals with a loan application, you could reuse the input related to the customer’s salary at multiple decision points to determine the loan eligibility. ## Before you begin Role required: admin, sn\_gd\_core.decision\_tree\_author ## About this task Linked inputs can be used to create path conditions. For more information about input mapping and exceptions related to input mapping, see [Linking inputs in decision tree nodes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/guided-decision-tree-input-mapping.md). ## Procedure 1. Navigate to **All** > **Guided Decisions** > **Decision Trees**. 2. Select the decision tree from the list. 3. Select **Open in Builder**. 4. In Decision Tree Builder, select the node you want to map inputs to. <table id="table_tqp_hlz_qwb"><thead><tr><th> Node type </th><th> Action </th></tr></thead><tbody><tr><td> Question node </td><td> 1. Enter a question and select the type of answer. 2. Select **Link inputs to reuse prior data**. 3. Use the Link input icon \(\[Omitted image "icon-link-input.png"\] Alt text: Link input icon\) to select a prior node and an input that you want to reuse in this question. **Note:** The question with a reused answer is answered automatically during runtime. </td></tr><tr><td> Guidance node </td><td> 1. Select a guidance from the list. 2. Select the Link input icon \(\[Omitted image "icon-link-input.png"\] Alt text: Link input icon\) to select a prior node and the input that you want to reuse in the guidance input. </td></tr><tr><td> Linking node </td><td> 1. Select a child tree from the list. 2. Select the Link input icon \(\[Omitted image "icon-link-input.png"\] Alt text: Link input icon\) to select a prior node and the input that you want to reuse in the start node of the child tree. </td></tr></tbody> </table>5. Select **Save and close**.
| title | Reuse answers at decision points |
| description | Link inputs to reuse answers from prior nodes in Decision Tree Builder. For example, in a decision tree that deals with a loan application, you could reuse the input related to the customer’s salary at multiple decision points to determine the loan eligibility. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/australia/customer-service-management/map-inputs-in-decision-guidance-node.html |
| release | australia |
| topic_type | task |
| last_updated | 2026-09-10 |
| reading_time_minutes | 1 |
| breadcrumb | Configuring decision trees in Decision Tree BuilderConfiguring guidances and decision treesGuided Decisions configurationAgent toolsOrganize agent workspacesConfigureCustomer Service Management |