Agent assist

---
title: Agent assist
description: Learn about how the Workspace Agent assist functions with Configurable Workspace.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/migration-agent-assist.html
release: australia
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Migrate to CRM Workspace, Migrating to CRM Workspace, CRM Workspace, Organize agent workspaces, Configure, Customer Service Management]
---

# Agent assist

Learn about how the Workspace Agent assist functions with Configurable Workspace.

Agent assist provides agents with automatic search results that show possible solutions for records they open. Configure Agent assist in Configurable Workspace by configuring a record page with a Glide form data source and a Contextual Sidebar. For more information, see [Agent assist Overview](https://developer.servicenow.com/dev.do#!/reference/next-experience/zurich/now-components/sn-agent-assist-uib/overview) on the ServiceNow Developer Site.

**Note:** You may need to log in to the Developer Site to see the content.

For more information about using contextual search for Agent Assist, see [Contextual search](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/c_ContextualSearch.md).