Customer Central

concept australia Updated Sep 10, 2026 1 min read migration-custom-central.md

Learn about how CSM Agent Workspace Customer Central functions with CRM Workspace.

Customer Central displays all the touch points that a customer has had with a contact center in the form of information cards. CSM Agent Workspace Customer Central configurations function in CRM Workspace.

Configuration changes at the sn_customercentral_cust_info_config and sys_declarative_action_assignment and their related lists, however, can be configured in CRM Workspace.

Set up the Customer Information view in CRM Workspace using Guided Setup.
Set up the Customer Information view in CSM Agent Workspace using Guided Setup.

Legacy table name	UIB table name
sys_declarative_action_assignment	sys_ux_screen

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---
title: Customer Central
description: Learn about how CSM Agent Workspace Customer Central functions with CRM Workspace.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/migration-custom-central.html
release: australia
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Migrate to CRM Workspace, Migrating to CRM Workspace, CRM Workspace, Organize agent workspaces, Configure, Customer Service Management]
---

# Customer Central

Learn about how CSM Agent Workspace Customer Central functions with CRM Workspace.

Customer Central displays all the touch points that a customer has had with a contact center in the form of information cards. CSM Agent Workspace Customer Central configurations function in CRM Workspace.

Configuration changes at the sn\_customercentral\_cust\_info\_config and sys\_declarative\_action\_assignment and their related lists, however, can be configured in CRM Workspace.

-   Set up the Customer Information view in CRM Workspace using [Guided Setup](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/cust-central-configure-info-tab.md).
-   Set up the Customer Information view in CSM Agent Workspace using [Guided Setup](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/configure-information-tab.md).

|Legacy table name|UIB table name|
|-----------------|--------------|
|sys\_declarative\_action\_assignment|sys\_ux\_screen|