Ribbons

concept australia Updated Sep 10, 2026 1 min read migration-form-ribbons.md

Learn how CSM Agent Workspace ribbons function with CRM Workspace.

Ribbons help agents quickly scan relevant information about a record, such as a timeline, a user, or a customer summary.

Legacy table name	UIB table name
sys_aw_ribbon_setting	sys_aw_ribbon_setting sys_ux_ribbon_config sys_ux_ribbon_config_setting

Legacy ribbon widgets work in CRM Workspace, but not the legacy ribbon configurations. Add ribbon settings to a ribbon configuration to appear in CRM Workspace.

For more information, see Set up a ribbon configuration in Configurable Workspace.

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---
title: Ribbons
description: Learn how CSM Agent Workspace ribbons function with CRM Workspace.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/migration-form-ribbons.html
release: australia
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Migrate to CRM Workspace, Migrating to CRM Workspace, CRM Workspace, Organize agent workspaces, Configure, Customer Service Management]
---

# Ribbons

Learn how CSM Agent Workspace ribbons function with CRM Workspace.

Ribbons help agents quickly scan relevant information about a record, such as a timeline, a user, or a customer summary.

|Legacy table name|UIB table name|
|-----------------|--------------|
|sys\_aw\_ribbon\_setting|sys\_aw\_ribbon\_setting sys\_ux\_ribbon\_config sys\_ux\_ribbon\_config\_setting|

Legacy ribbon widgets work in CRM Workspace, but not the legacy ribbon configurations. Add ribbon settings to a ribbon configuration to appear in CRM Workspace.

For more information, see [Set up a ribbon configuration in Configurable Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/config-csm-config-ws-ribbon.md).