Forms

---
title: Forms
description: Learn how the Workspace form functions with CRM Workspace.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/migration-forms.html
release: australia
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Migrate to CRM Workspace, Migrating to CRM Workspace, CRM Workspace, Organize agent workspaces, Configure, Customer Service Management]
---

# Forms

Learn how the Workspace form functions with CRM Workspace.

The form is the user interface where agents do most of their work. Workspace form configurations work without modification in CRM Workspace, but the configurations may affect the functioning of your CRM Workspace.

## Form parameters

Form mapping doesn't directly correspond between workspace form components and CRM Workspace form components. Workspace components are hard-coded with the form and incorporate everything on the form including the form header, UI action bar, Activity stream, the sidebar, etc. In CRM Workspace, these features are separate components.