Add new category

---
title: Add new category
description: Create a category by entering the required details and saving the record.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/now-assist-for-csm/add-new-category.html
release: australia
product: Now Assist for CSM
classification: now-assist-for-csm
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
keywords: [Generative AI, generative AI for Customer Service Management, generative AI for customer service agents]
breadcrumb: [Automated quality assurance, Activate ServiceNow Otto Skills, Configure, ServiceNow Otto for CSM, Customer Service Management]
---

# Add new category

Create a category by entering the required details and saving the record.

## Before you begin

Role required: admin

## About this task

Use this task to create category by entering all the required fields. Only applicable for Cloned skill. Admin isn't permitted to add category for the base system skill.

## Procedure

1.  In the **Define scoring parameter** step, select **Add new** > **Category**.

    The system displays the form for adding a category.

2.  Enter a value in the **Name** and **Short description** fields.

    **Note:** The name must be unique. Duplicate names trigger a warning message.

3.  Select **Save**.

    The system validates the new category information.


## Result

If validation is successful, the category is added to the category list. If validation fails, the system displays error messages that must be corrected before saving again. The new category appears in the category list.