Configure AI Search to use with the Troubleshooting steps identification AI agent

---
title: Configure AI Search to use with the Troubleshooting steps identification AI agent
description: Configure AI Search with the Troubleshooting steps identification AI agent to fetch the relevant cases and knowledge articles that could help solve your issue.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/now-assist-for-csm/configure-ai-search-troubleshooting-ai-agent.html
release: australia
product: Now Assist for CSM
classification: now-assist-for-csm
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
keywords: [AI Agents, Agentic AI]
breadcrumb: [Configure, ServiceNow Otto for CSM, Customer Service Management]
---

# Configure AI Search to use with the Troubleshooting steps identification AI agent

Configure AI Search with the Troubleshooting steps identification AI agent to fetch the relevant cases and knowledge articles that could help solve your issue.

## Before you begin

Role required: admin

## About this task

This AI agent relies on AI Search for fetching the relevant cases and knowledge articles that could help solve your issue. For more information on configuring AI Search, see [Using AI Search with CRM Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/csm-config-workspace-ai-search.md) and [Semantic index configuration for indexed sources](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/semantic-index-cfg-ais.md).

## Procedure

1.  Navigate to **All** > **AI Search** > **Indexed Sources** > **\[CSM AIS\] Case**.

2.  In the Semantic Index Configuration related list, select **Body**.

3.  Select **Active**.

4.  Select **Save**.