Edit a parameter in the base system

---
title: Edit a parameter in the base system
description: Update the weight of a parameter and enable or disable it.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/now-assist-for-csm/edit-a-parameter-in-base-system.html
release: australia
product: Now Assist for CSM
classification: now-assist-for-csm
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Automated quality assurance, Activate ServiceNow Otto Skills, Configure, ServiceNow Otto for CSM, Customer Service Management]
---

# Edit a parameter in the base system

Update the weight of a parameter and enable or disable it.

## Before you begin

Role required: admin

## About this task

Use the parameter editor to modify the weight of a selected parameter. You can activate or deactivate the parameter, but all other details are read-only.

## Procedure

1.  In the **Define scoring parameter** step, select a parameter to edit.

    The parameter details appear in the edit panel.

2.  Edit the Weight field.

    Enter a new numeric weight value to adjust the parameter's impact.

3.  To enable or disable the parameter, select or clear the **Active** check box.

    Enabled parameters are included in scoring. Inactive ones are ignored.

4.  Review the remaining fields.

    All other fields are read-only and can't be modified.

5.  Select **Save**.

    You see an alert confirming that the parameter has been saved and updated.


## Result

The parameter is updated with the new weight and activation status.