Edit Automated quality assurance skill

---
title: Edit Automated quality assurance skill
description: Edit the configuration of the Automated quality assurance skill to choose the inputs or parameters and display the location of the skill output.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/now-assist-for-csm/edit-quality-assurance-management-skill.html
release: australia
product: Now Assist for CSM
classification: now-assist-for-csm
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
keywords: [Generative AI, generative AI for Customer Service Management, generative AI for customer service agents]
breadcrumb: [Automated quality assurance, Activate ServiceNow Otto Skills, Configure, ServiceNow Otto for CSM, Customer Service Management]
---

# Edit Automated quality assurance skill

Edit the configuration of the Automated quality assurance skill to choose the inputs or parameters and display the location of the skill output.

## Before you begin

Role required: admin

## Procedure

1.  Navigate to **All** > **AI Admin Hub** > **AI Skills**.

    If you're already in the AI Admin Hub, select the **AI Skills** tab.

2.  In the navigation pane, select the **Customer** workflow, and **CSM** as the product.

3.  On the feature card that contains the default **Automated quality assurance** skill, select **View details**.

4.  In the **All available skills** or **Active skills** section, select the **Options** icon \[Omitted image "csm-ws-dashboards-more-actions-icon.png"\] Alt text: More options next to the Automated quality assurance skill that you want to configure.

5.  Select **Edit**.

    -   The first step in the guided setup for Automated quality assurance skill is displayed.
    -   Each skill configuration has a number of steps shown in the guided setup. The exact steps vary from skill to skill. A symbol next to each step indicates whether the step is completed, partially completed, or not completed.
    -   Some configuration options are read-only.
6.  Proceed to the next step when you have finished configuring the current step by selecting **Save and continue**.

    You can return to a previous step by selecting **Back**.

7.  Apply the new settings after reviewing your changes by selecting **Done**.


## Result

The skill is activated with your preferred settings.