Order case line item form

reference australia Updated Sep 10, 2026 1 min read order-case-line-form.md

The order case line item form displays details about an order case line on a case record.

Field	Description
Number	The automatically generated record number. The prefix for numbers from the Order Case Line table is ORDCSL.
Parent case	Displays the related order line.
Order line number	The parent case for the order line item record.
Account	The name of the company that the order case is opened for.
Contact	The name of the customer contact for the order case.
Product offering	The product offering for the order case line item.
Product specification	The product specification for the order case line item.
Product model
Short description	A brief description of the order case line item record.
State	The state of the order case line item record: - Draft New Work in Progress Awaiting Info Resolved - Accepted Resolved - Denied Cancelled
Priority	The priority of the order case line item record:- 1 - Critical 2 - High 3 - Moderate 4 - Low 5 - Planning
Assigned to	The assigned agent. If a group is selected in the Assignment group field, the assigned agent must belong to this group.
Assignment group	The assigned customer service agent group.
Sold product	A product, component, or service that has been sold to an account or a consumer.
Request reason code	The reason that the customer is requesting a change to the order case line item.- Increase Demand Change in Contract Initial input incorrect Other
Ordered quantity	Stores the original ordered quantity.
Requested quantity	Stores the quantity change requested.
Approved quantity	Stores the quantity change approved by the agent.
Expected start date
Requested expected date
Approved expected date
Current shipping location	Stores the original shipping location.
Requested shipping location	Stores the requested change in shipping location.
Resolution code	Choice list indicating the resolution states for the case.
Close notes	Details about how the case was closed.
Additional comments	Customer-viewable comments added to the activity stream.
Work notes	Comments and information added to the activity stream that are available only to internal users.

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---
title: Order case line item form
description: The order case line item form displays details about an order case line on a case record.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/order-case-line-form.html
release: australia
topic_type: reference
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Order Operations Case Management, Case management, Organize agent workspaces, Configure, Customer Service Management]
---

# Order case line item form

The order case line item form displays details about an order case line on a case record.

<table id="table_vyg_gzg_lvb"><thead><tr><th>

Field

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Number

</td><td>

The automatically generated record number. The prefix for numbers from the Order Case Line table is ORDCSL.

</td></tr><tr><td>

Parent case

</td><td>

Displays the related order line.

</td></tr><tr><td>

Order line number

</td><td>

The parent case for the order line item record.

</td></tr><tr><td>

Account

</td><td>

The name of the company that the order case is opened for.

</td></tr><tr><td>

Contact

</td><td>

The name of the customer contact for the order case.

</td></tr><tr><td>

Product offering

</td><td>

The product offering for the order case line item.

</td></tr><tr><td>

Product specification

</td><td>

The product specification for the order case line item.

</td></tr><tr><td>

Product model

</td><td>

 

</td></tr><tr><td>

Short description

</td><td>

A brief description of the order case line item record.

</td></tr><tr><td>

State

</td><td>

The state of the order case line item record: -   Draft
-   New
-   Work in Progress
-   Awaiting Info
-   Resolved - Accepted
-   Resolved - Denied
-   Cancelled

</td></tr><tr><td>

Priority

</td><td>

The priority of the order case line item record:-   1 - Critical
-   2 - High
-   3 - Moderate
-   4 - Low
-   5 - Planning

</td></tr><tr><td>

Assigned to

</td><td>

The assigned agent. If a group is selected in the **Assignment group** field, the assigned agent must belong to this group.

</td></tr><tr><td>

Assignment group

</td><td>

The assigned customer service agent group.

</td></tr><tr><td>

Sold product

</td><td>

A product, component, or service that has been sold to an account or a consumer.

</td></tr><tr><td>

Request reason code

</td><td>

The reason that the customer is requesting a change to the order case line item.-   Increase Demand
-   Change in Contract
-   Initial input incorrect
-   Other

</td></tr><tr><td>

Ordered quantity

</td><td>

Stores the original ordered quantity.

</td></tr><tr><td>

Requested quantity

</td><td>

Stores the quantity change requested.

</td></tr><tr><td>

Approved quantity

</td><td>

Stores the quantity change approved by the agent.

</td></tr><tr><td>

Expected start date

</td><td>

 

</td></tr><tr><td>

Requested expected date

</td><td>

 

</td></tr><tr><td>

Approved expected date

</td><td>

 

</td></tr><tr><td>

Current shipping location

</td><td>

Stores the original shipping location.

</td></tr><tr><td>

Requested shipping location

</td><td>

Stores the requested change in shipping location.

</td></tr><tr><td>

Resolution code

</td><td>

Choice list indicating the resolution states for the case.

</td></tr><tr><td>

Close notes

</td><td>

Details about how the case was closed.

</td></tr><tr><td>

Additional comments

</td><td>

Customer-viewable comments added to the activity stream.

</td></tr><tr><td>

Work notes

</td><td>

Comments and information added to the activity stream that are available only to internal users.

</td></tr></tbody>
</table>