Assign a case
task australia Updated Sep 10, 2026 1 min read osp-assign-case.md
Assign a case to yourself or another Outsourced Service Provider (OSP) agent within the organization to start working on the case or to fulfill the case.
Before you begin
Role required: sn_csm_ocs.ext_agent
Procedure
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Navigate to Outsourced Customer Service > Cases > All.
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Click and open a case from the available list.
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Click Assign to me.
Note: If the case is already assigned, the Assign to me button isn’t available.
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---
title: Assign a case
description: Assign a case to yourself or another Outsourced Service Provider \(OSP\) agent within the organization to start working on the case or to fulfill the case.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/osp-assign-case.html
release: australia
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Outsourced Service Provider agent tasks, Manage cases, Use, Customer Service Management]
---
# Assign a case
Assign a case to yourself or another Outsourced Service Provider \(OSP\) agent within the organization to start working on the case or to fulfill the case.
## Before you begin
Role required: sn\_csm\_ocs.ext\_agent
## Procedure
1. Navigate to **Outsourced Customer Service** > **Cases** > **All**.
2. Click and open a case from the available list.
3. Click **Assign to me**.
**Note:** If the case is already assigned, the **Assign to me** button isn’t available.
| title | Assign a case |
| description | Assign a case to yourself or another Outsourced Service Provider \(OSP\) agent within the organization to start working on the case or to fulfill the case. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/australia/customer-service-management/osp-assign-case.html |
| release | australia |
| topic_type | task |
| last_updated | 2026-09-10 |
| reading_time_minutes | 1 |
| breadcrumb | Outsourced Service Provider agent tasksManage casesUseCustomer Service Management |