Close a case

---
title: Close a case
description: Users with OSP agent role can propose a solution to a case and close the assigned cases.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/osp-close-case.html
release: australia
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Outsourced Service Provider agent tasks, Manage cases, Use, Customer Service Management]
---

# Close a case

Users with OSP agent role can propose a solution to a case and close the assigned cases.

## Before you begin

Role required: sn\_csm\_ocs.ext\_agent

## Procedure

1.  Navigate to **All** > **Outsourced Customer Service** > **Cases** > **My Cases**.

2.  Open a case that you want to close.

3.  Select the **Closure information** tab on the case form.

4.  In the **Resolution Code** field, select the appropriate code that best describes the resolution type \(for example, Solved \(Permanently\) or Workaround Provided\).

5.  Select the **Resolution code** from the drop-down list.

6.  In the **Resolution Notes** field, enter a clear description of the resolution steps taken and the outcome.

7.  Select**Close Case**.

    The case state changes to **Closed** state.