View customer or consumer data

---
title: View customer or consumer data
description: As an OSP agent, you must view the customer or consumer data to fulfill cases.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/osp-view-cust-data.html
release: australia
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Outsourced Service Provider agent tasks, Manage cases, Use, Customer Service Management]
---

# View customer or consumer data

As an OSP agent, you must view the customer or consumer data to fulfill cases.

## Before you begin

Role required: sn\_csm\_ocs.ext\_manager or sn\_csm\_ocs.ext\_agent

## Procedure

1.  Navigate to **Outsourced Customer Service** > **Cases** > **All**.

2.  Open a case and click the preview icon next to the **Account** or **Contact** field.

3.  Click **Open Record**.

    The following related lists are visible for you to work on and fulfill the cases:

    -   **Contacts**
    -   **Addresses**
    -   **Cases**
    -   **Assets**
    -   **Contracts**
    -   **Entitlements**
    -   **Account Relationships**
    -   **Sold Products** and
    -   **Install Base**