Default highlight color for different case states

---
title: Default highlight color for different case states
description: Default values for the background and text color for all case states on the Portal Case Cards widget.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/portal-case-cards-widget-default-color.html
release: australia
topic_type: reference
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Portal Case Cards widget instance options form, Configurable Portal widgets instance options, Configurable Portal Widgets reference, Reference, Customer Service Management]
---

# Default highlight color for different case states

Default values for the background and text color for all case states on the Portal Case Cards widget.

|State name|Default value|Color|
|----------|-------------|-----|
|New|\#CBE9FC|Pale blue|
|Open|\#D1D2EE|Pale purple|
|Awaiting Info|\#FBF7BF|Pale yellow|
|Resolved|\#D2EABC|Celadon green|
|Closed|\#C2C4CA|Grey|
|Canceled|\#FFCCD2|Salmon pink|