Product models

---
title: Product models
description: Configure product models, such as service, hardware, software, or consumables that your company sells and supports.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/product-models.html
release: australia
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Configure product data, Product data, Set up your environment, Configure, Customer Service Management]
---

# Product models

Configure product models, such as service, hardware, software, or consumables that your company sells and supports.

|Task|Description|
|----|-----------|
|[Import product models with guided setup](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/import-csm-product-models.md)|Prepare and import data for each type of product model in a different table.|
|[Create a product model](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/c_CreateAProductModel.md)|Create a record for a specific version or configuration of a product type that your company sells and supports.|
|[Associate services with product models](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/associate-service-offering-product.md)|Associate one or more service offerings to a product model to enable customers to choose service offerings for products.|
|[Configure product model and catalog item relationships](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/create-csm-product-model-items.md)|Create relationships between product models and catalog items so that your customers can request services for products.|