Client scripts installed with Customer Service Management
Client scripts are added with activation of Customer Service Management.
|
Client script |
Table |
Description |
|---|---|---|
|
Channel and State readonly for customer |
Case[sn_customerservice_case] |
Sets the Channel and State fields to read only on the Case form that the customer can view from the customer portal. |
|
Check Contextual Security Installed |
Contact [customer_contact] |
Checks if the Contextual Security plugin (com.glide.role_management) is installed before creating a customer contact. |
|
Customer Case View |
Case[sn_customerservice_case] |
Hides certain elements in the Case form for ESS view. |
|
Empty Case form on Account Change |
Case[sn_customerservice_case] |
When you change the value in the Account field on the Case form, the values in the following fields are cleared: Partner, Partner contact, Asset, Entitlement, Contract, and Contact. |
|
Empty Partner Contact on Partner Change |
Case[sn_customerservice_case] |
When you change the value in the Partner field on the Case form, the Partner contact field is also cleared. |
|
Hide Activity Stream |
Contact[customer_contact] |
Hides the activity stream on top of the form header. |
|
Hide attachment icon |
Registration Request [sn_customerservice_registration] |
Hides the attachment icon on top of the form header. |
|
Hide Icons Form Header |
Case[sn_customerservice_case] |
Hides the email icon from the more options menu and the activity stream icon at the top of the form header. Also hides the book icon next to the Short Description field on the form. |
|
Hide Suggestion next to Short Description |
Case[sn_customerservice_case] |
Hides the suggestion icon next to the Short description field. |
|
Make field readonly |
Account Relationship Type [sn_customerservice_account_relationship_type] |
Sets the From and To fields to read only once a record is created in the Account Relationship Type table (sn_customerservice_account_relationship_type). |
|
Open the glide list for new appointment |
Appointment[sn_customerservice_appointment] |
Opens the glide list to select the user for an appointment for new records. |
|
Populate Contact Company |
Case[sn_customerservice_case] |
When a user name is selected in the Contact field, the Account field is populated with the contact's account information. |
|
Populate Contract |
Case[sn_customerservice_case] |
Populates the Contract field when the Account field is filled. |
|
Populate contract and entitlement |
Case[sn_customerservice_case] |
Populates the Contract and Entitlement fields when the Account field is filled. |
|
Populate Entitlement |
Case[sn_customerservice_case] |
Populates the Entitlement field when the Account field is filled. |
|
Populate Product |
Case[sn_customerservice_case] |
When an asset is selected in the Asset field, the Product field is populated with the asset's product model. |
|
Registration code read-only |
Registration Request [sn_customerservice_registration] |
Sets the Registration code field to read-only. |
|
Set account read on load |
Account Team Member [sn_customerservice_team_member] |
Sets the Account field to read only for a new record when the account isn’t empty on form load. |
|
Set asset readonly |
Asset Contact[sn_customerservice_m2m_asset_contact] |
Set the Asset field to readonly for a new form when the asset value isn’t empty. |
|
Show partner field |
Case [sn_customerservice_case] |
Shows the Opened by field on the Case form. |
|
Special Handling Notes for Case |
Case[sn_customerservice_case] |
Shows all the Special Handling Notes with display type alert related to the current record. |
|
Validate Product Entitlement |
Entitlement[service_entitlement] |
Displays a field warning message for the Per unit field if a product is selected but the Asset, Contract, and Account fields are empty. |
--- title: Client scripts installed with Customer Service Management description: Client scripts are added with activation of Customer Service Management. locale: en-US canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/r\_ClientScriptInsWCustServ.html release: australia topic_type: reference last_updated: "2026-09-10" reading_time_minutes: 2 breadcrumb: [Components installed with Customer Service Management, Reference, Customer Service Management] --- # Client scripts installed with Customer Service Management Client scripts are added with activation of Customer Service Management. <table id="table_gpt_myw_kt"><thead><tr><th> Client script </th><th> Table </th><th> Description </th></tr></thead><tbody><tr><td> Channel and State readonly for customer </td><td> Case\[sn\_customerservice\_case\] </td><td> Sets the **Channel** and **State** fields to read only on the Case form that the customer can view from the customer portal. </td></tr><tr><td> Check Contextual Security Installed </td><td> Contact \[customer\_contact\] </td><td> Checks if the Contextual Security plugin \(com.glide.role\_management\) is installed before creating a customer contact. </td></tr><tr><td> Customer Case View </td><td> Case\[sn\_customerservice\_case\] </td><td> Hides certain elements in the Case form for ESS view. </td></tr><tr><td> Empty Case form on Account Change </td><td> Case\[sn\_customerservice\_case\] </td><td> When you change the value in the **Account** field on the Case form, the values in the following fields are cleared: **Partner**, **Partner contact**, **Asset**, **Entitlement**, **Contract**, and **Contact**. </td></tr><tr><td> Empty Partner Contact on Partner Change </td><td> Case\[sn\_customerservice\_case\] </td><td> When you change the value in the **Partner** field on the Case form, the **Partner contact** field is also cleared. </td></tr><tr><td> Hide Activity Stream </td><td> Contact\[customer\_contact\] </td><td> Hides the activity stream on top of the form header. </td></tr><tr><td> Hide attachment icon </td><td> Registration Request \[sn\_customerservice\_registration\] </td><td> Hides the attachment icon on top of the form header. </td></tr><tr><td> Hide Icons Form Header </td><td> Case\[sn\_customerservice\_case\] </td><td> Hides the email icon from the more options menu and the activity stream icon at the top of the form header. Also hides the book icon next to the **Short Description** field on the form. </td></tr><tr><td> Hide Suggestion next to Short Description </td><td> Case\[sn\_customerservice\_case\] </td><td> Hides the suggestion icon next to the **Short description** field. </td></tr><tr><td> Make field readonly </td><td> Account Relationship Type \[sn\_customerservice\_account\_relationship\_type\] </td><td> Sets the **From** and **To** fields to read only once a record is created in the Account Relationship Type table \(sn\_customerservice\_account\_relationship\_type\). </td></tr><tr><td> Open the glide list for new appointment </td><td> Appointment\[sn\_customerservice\_appointment\] </td><td> Opens the glide list to select the user for an appointment for new records. </td></tr><tr><td> Populate Contact Company </td><td> Case\[sn\_customerservice\_case\] </td><td> When a user name is selected in the **Contact** field, the **Account** field is populated with the contact's account information. </td></tr><tr><td> Populate Contract </td><td> Case\[sn\_customerservice\_case\] </td><td> Populates the **Contract** field when the **Account** field is filled. </td></tr><tr><td> Populate contract and entitlement </td><td> Case\[sn\_customerservice\_case\] </td><td> Populates the **Contract** and **Entitlement** fields when the **Account** field is filled. </td></tr><tr><td> Populate Entitlement </td><td> Case\[sn\_customerservice\_case\] </td><td> Populates the **Entitlement** field when the **Account** field is filled. </td></tr><tr><td> Populate Product </td><td> Case\[sn\_customerservice\_case\] </td><td> When an asset is selected in the **Asset** field, the **Product** field is populated with the asset's product model. </td></tr><tr><td> Registration code read-only </td><td> Registration Request \[sn\_customerservice\_registration\] </td><td> Sets the **Registration code** field to read-only. </td></tr><tr><td> Set account read on load </td><td> Account Team Member \[sn\_customerservice\_team\_member\] </td><td> Sets the **Account** field to read only for a new record when the account isn’t empty on form load. </td></tr><tr><td> Set asset readonly </td><td> Asset Contact\[sn\_customerservice\_m2m\_asset\_contact\] </td><td> Set the **Asset** field to readonly for a new form when the asset value isn’t empty. </td></tr><tr><td> Show partner field </td><td> Case \[sn\_customerservice\_case\] </td><td> Shows the **Opened by** field on the Case form. </td></tr><tr><td> Special Handling Notes for Case </td><td> Case\[sn\_customerservice\_case\] </td><td> Shows all the Special Handling Notes with display type alert related to the current record. </td></tr><tr><td> Validate Product Entitlement </td><td> Entitlement\[service\_entitlement\] </td><td> Displays a field warning message for the **Per unit** field if a product is selected but the **Asset**, **Contract**, and **Account** fields are empty. </td></tr></tbody> </table>**Parent Topic:**[Components installed with Customer Service Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/r_InstalledWithCustomerService.md)
| title | Client scripts installed with Customer Service Management |
| description | Client scripts are added with activation of Customer Service Management. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/australia/customer-service-management/r\_ClientScriptInsWCustServ.html |
| release | australia |
| topic_type | reference |
| last_updated | 2026-09-10 |
| reading_time_minutes | 2 |
| breadcrumb | Components installed with Customer Service ManagementReferenceCustomer Service Management |