Script includes installed with Customer Service Management

reference australia Updated Sep 10, 2026 1 min read r_ScrIncInstallWCustServ.md

Script includes are added with activation of Customer Service Management.

Script include	Description
CSEMailUtil	Used for customer service case email actions and notifications.
CSPortalUtil	Helper functions for the customer self-service portal.
AccountTeamUtil	Util APIs for the Customer Service Management account team responsibility module.
AjaxCustomerServiceSearch	Ajax class that provides the knowledge base search results.

Parent Topic:Components installed with Customer Service Management

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---
title: Script includes installed with Customer Service Management
description: Script includes are added with activation of Customer Service Management.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/r\_ScrIncInstallWCustServ.html
release: australia
topic_type: reference
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Components installed with Customer Service Management, Reference, Customer Service Management]
---

# Script includes installed with Customer Service Management

Script includes are added with activation of Customer Service Management.

|Script include|Description|
|--------------|-----------|
|CSEMailUtil|Used for customer service case email actions and notifications.|
|CSPortalUtil|Helper functions for the customer self-service portal.|
|AccountTeamUtil|Util APIs for the Customer Service Management account team responsibility module.|
|AjaxCustomerServiceSearch|Ajax class that provides the knowledge base search results.|

**Parent Topic:**[Components installed with Customer Service Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/r_InstalledWithCustomerService.md)