Create a resource generator in Recommended Actions

task australia Updated Sep 10, 2026 1 min read ra-csm-resource-generators-create.md

Create resource generators that you can use to provide resources for recommendations from Recommended Actions.

Before you begin

The Task Intelligence Admin Console (com.sn_ti_admin) plugin must be installed for selecting the Task Intelligence Classification resource generator type.

Role required: sn_nb_action.next_best_action_author, sn_nb_action.resource_generator_author, admin

Procedure

Navigate to All > Recommended Actions > Resource Generators.
Select New from the Resource Generators list.
In the Name field, enter a name for the resource generator.
In the Context field, select a context.
In the Generator type field, select a generator type.

Different types of generators are available that you can use. Some of the generator types require an additional selection in the Generator field.

For example, if you choose flow as the generator type, you must also select the specific flow to use. Selecting the lookup icon opens a pop-up window that you can use to select the required flow.

For more information, see Resource generator types.
If applicable, in the Generator field, select a generator.
Save the record.
On the Generator input form, fill in the fields.

For a description of the field values, see Resource generator inputs form.

The fields that appear in this form section are determined by the selections in the Generator type and Generator fields.
Select Update.

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---
title: Create a resource generator in Recommended Actions
description: Create resource generators that you can use to provide resources for recommendations from Recommended Actions.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/ra-csm-resource-generators-create.html
release: australia
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Configuring the Recommended Actions application, Recommended Actions configuration, Implement Intelligence, Configure, Customer Service Management]
---

# Create a resource generator in Recommended Actions

Create resource generators that you can use to provide resources for recommendations from Recommended Actions.

## Before you begin

The Task Intelligence Admin Console \(com.sn\_ti\_admin\) plugin must be installed for selecting the Task Intelligence Classification resource generator type.

Role required: sn\_nb\_action.next\_best\_action\_author, sn\_nb\_action.resource\_generator\_author, admin

## Procedure

1. Navigate to **All** &gt; **Recommended Actions** &gt; **Resource Generators**.

2. Select **New** from the Resource Generators list.

3. In the **Name** field, enter a name for the resource generator.

4. In the **Context** field, select a context.

5. In the **Generator type** field, select a generator type.

Different types of generators are available that you can use. Some of the generator types require an additional selection in the **Generator** field.

For example, if you choose flow as the generator type, you must also select the specific flow to use. Selecting the lookup icon opens a pop-up window that you can use to select the required flow.

For more information, see [Resource generator types](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/ra-csm-resource-generators.md).

6. If applicable, in the **Generator** field, select a generator.

7. Save the record.

8. On the Generator input form, fill in the fields.

For a description of the field values, see [Resource generator inputs form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/ra-csm-resource-generator-form.md).

The fields that appear in this form section are determined by the selections in the **Generator type** and **Generator** fields.

9. Select **Update**.