Service Model Foundation renamed Entities

reference australia Updated Sep 10, 2026 1 min read renamed-entities.md
Raw file servicenow.com

The renamed entities display several Service Model Foundation entities that are renamed, including the previous and current names.

Table name Previous label New label Effective from
sn_customer_service_organization Service Organization Organization Core Service Organization 2.4
sn_csm_business_location Business Location Business Organization Business Location 5.2
sn_csm_business_location_internal Internal Business Location (IBL) Internal Organization Business Location 5.2
sn_csm_business_location_external External Business Location (EBL) External Organization Business Location 5.2
sn_outsourced_service_provider Outsourced Service Provider No change -
sn_csm_service_organization_external_staff Service Organization External Staff External Organization Staff Service Organization 2.4
Service Organization Member Organization Member Service Organization 2.4
service_organizations_offering_service Service Organizations offering Service Organizations offering Service Service Organization 2.4
service_organization_criteria Service Organization Criteria Organization Criteria Service Organization 2.4
service_organization_customer_criteria Service Organization Customer Criteria Organization Customer Criteria Service Organization 2.4
sn_csm_svc_org_member_responsibility Service Organization Member Responsibility Organization Member Responsibility Service Organization 2.4
sn_service_org.service_org_assignment_group Service Organization Assignment Group Organization Assignment Group Service Organization 2.4

Field label renaming

The following foreign key field labels have been updated across impacted entities.

Note: The entity name changes are effective from v2.4 of the Service Organization store app.

Table name Field name Previous label New label
Service Organization service_organization_parent Parent Service Organization Parent Organization
Service Organization External Staff service_organization Service Organization Organization
Service Organization Member service_organization Service Organization Organization
Case requesting_service_organization Requesting Service Organization Requestor Organization
Case service_organization Service Organization Provider Organization
Interaction requesting_service_organization Requesting Service Organization Requestor Organization
Sold Product provider_service_organization Provider Service Organization Seller Organization
Sold Product service_organization Service Organization Buyer Organization
Install Base Item service_organization Service Organization Buyer Organization
Install Base Item provider_service_organization Provider Service Organization Provider Organization
Install Base Related Party service_organization Service Organization Organization
Work Order service_organization Service Organization Requestor Organization
Work Order provider_service_organization Provider Service Organization Provider Organization
Customer Project service_organization Service Organization Organization
Retail Organization service_organization Service Organization Business Organization
Customer Service Organization service_organization_path Service Organization Path Organization Path
Customer Service Organization service_organization_code Service Organization Code Organization Code
Customer Service Organization service_organization_served Service organizations served Organizations served
Responsibility Definition service_organization Service Organization Business Organization
Responsibility Access Config service_organization Service Organization Business Organization

Also, the Business Location Service Portal has been renamed to Business Organization Support Portal.

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