Re-open a post case review
task australia Updated Sep 10, 2026 1 min read reopen-case-review-document.md
Re-open an approved post case review document if you need to make changes or update information.
Before you begin
Role required: sn_customerservice_agent, sn_customerservice_manager, or admin
About this task
Procedure
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Open a customer service case.
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In the Related Records form section, access the record in the Post Case Review field.
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Click Re-open on the Post Case Review form.
The status of the record reverts to In Progress.
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Make the necessary changes to the fields on the Post Case Review form.
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Click Preview to generate the review document and view it in the Preview Document pop-up window.
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Click Request Approval.
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Click Publish to Case.
42 lines · 1.3 KB
---
title: Re-open a post case review
description: Re-open an approved post case review document if you need to make changes or update information.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/reopen-case-review-document.html
release: australia
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Customer Service case digests, Configure case digests, Configure case management, Case management, Organize agent workspaces, Configure, Customer Service Management]
---
# Re-open a post case review
Re-open an approved post case review document if you need to make changes or update information.
## Before you begin
Role required: sn\_customerservice\_agent, sn\_customerservice\_manager, or admin
## About this task
## Procedure
1. Open a customer service case.
2. In the Related Records form section, access the record in the **Post Case Review** field.
3. Click **Re-open** on the Post Case Review form.
The status of the record reverts to **In Progress**.
4. Make the necessary changes to the fields on the Post Case Review form.
5. Click **Preview** to generate the review document and view it in the Preview Document pop-up window.
6. Click **Request Approval**.
7. Click **Publish to Case**.
| title | Re-open a post case review |
| description | Re-open an approved post case review document if you need to make changes or update information. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/australia/customer-service-management/reopen-case-review-document.html |
| release | australia |
| topic_type | task |
| last_updated | 2026-09-10 |
| reading_time_minutes | 1 |
| breadcrumb | Customer Service case digestsConfigure case digestsConfigure case managementCase managementOrganize agent workspacesConfigureCustomer Service Management |