Resume product inventory records

task australia Updated Nov 6, 2026 1 min read resume_product_inventory_records.md

Perform the Resume operation on a single product inventory record that results in the creation of an order or quote on the CRM Workspace. By resuming a product inventory, you can restart a product or service.

Before you begin

Role required: Order admin (sn_ind_tmt_orm.order_admin) or Order agent (sn_ind_tmt_orm.order_agent)

About this task

After performing the Resume action, a resume order is created and the fulfillment process for the order begins. This fulfillment flow marks the order as Complete and updates the product inventory records.

Note: For a consumer, you can resume one product inventory record at a time. Sign in as an order agent, open the consumer record, select Product Inventories, select a suspended record, and then select Resume.

Procedure

Navigate to All > CSM/FSM Configurable Workspace..
In the list view, select Customer > Accounts or Consumers.
Open the account that the sold product belongs to.
Navigate to the Product Inventories related list and select one or more root product inventory records.

Note: You can do a Resume action on the root product inventory only if it is in the Suspended state.

The Resume option is enabled only if the root product inventory with Suspended state is selected and is disabled for any other state.

The option is disabled if you select a child sold product.
Select Resume.
In the Resume window, in the Start date and time field, enter when you want to resume the product inventory.
Select Resume.

Result

An order for resuming the product inventory records are created.

54 lines · 2.3 KB Wrap lines

---
title: Resume product inventory records
description: Perform the Resume operation on a single product inventory record that results in the creation of an order or quote on the CRM Workspace. By resuming a product inventory, you can restart a product or service.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/resume\_product\_inventory\_records.html
release: australia
topic_type: task
last_updated: "2026-11-06"
reading_time_minutes: 1
breadcrumb: [Product inventory configurations, Customer Life Cycle Management Workflows, Product data, Set up your environment, Configure, Customer Service Management]
---

# Resume product inventory records

Perform the **Resume** operation on a single product inventory record that results in the creation of an order or quote on the CRM Workspace. By resuming a product inventory, you can restart a product or service.

## Before you begin

Role required: Order admin \(sn\_ind\_tmt\_orm.order\_admin\) or Order agent \(sn\_ind\_tmt\_orm.order\_agent\)

## About this task

After performing the **Resume** action, a resume order is created and the fulfillment process for the order begins. This fulfillment flow marks the order as **Complete** and updates the product inventory records.

**Note:** For a consumer, you can resume one product inventory record at a time. Sign in as an order agent, open the consumer record, select **Product Inventories**, select a suspended record, and then select **Resume**.

## Procedure

1. Navigate to **All** &gt; **CSM/FSM Configurable Workspace.**.

2. In the list view, select **Customer** &gt; **Accounts or Consumers**.

3. Open the account that the sold product belongs to.

4. Navigate to the **Product Inventories** related list and select one or more root product inventory records.

**Note:** You can do a **Resume** action on the root product inventory only if it is in the **Suspended** state.

The **Resume** option is enabled only if the root product inventory with **Suspended** state is selected and is disabled for any other state.

The option is disabled if you select a child sold product.

5. Select **Resume**.

6. In the Resume window, in the **Start date and time** field, enter when you want to resume the product inventory.

7. Select **Resume**.

## Result

An order for resuming the product inventory records are created.