Customer contract form

---
title: Customer contract form
description: The Customer Contracts and Entitlements application uses the Customer contract form to create customer contracts.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/service-contract-form.html
release: australia
topic_type: reference
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Customer Contracts and Entitlements reference, Reference, Customer Service Management]
---

# Customer contract form

The Customer Contracts and Entitlements application uses the Customer contract form to create customer contracts.

<table id="table_jtd_tbk_bzb"><thead><tr><th>

Field

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Name

</td><td>

The name of the customer contract.

</td></tr><tr><td>

Number

</td><td>

The internal unique identification number that is generated when the customer contract is created. This number isn’t editable.

</td></tr><tr><td>

Contract Reference

</td><td>

The externally assigned identification number assigned to the customer contract.

</td></tr><tr><td>

Account

</td><td>

The name of the account associated with the customer contract.**Note:**

-   A customer contract can be associated with either an account or a consumer.
-   An account can be created if no account is found by selecting **New** on the Account form. For more information on the fields in the Account form, see [Account form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/customer-service-account-form.md).

</td></tr><tr><td>

Consumer

</td><td>

The name of the consumer associated with the contract.**Note:** If no consumer record is found, you can create a consumer and add it to the customer contract. For more information, see [Create a consumer record](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/create-a-consumer-record.md).

</td></tr><tr><td>

Buyer Organization

</td><td>

The name of the organization for which the order is created.

</td></tr><tr><td>

Buyer Organization Member

</td><td>

The individual who created the order on behalf of the Buyer Organization.

</td></tr><tr><td>

State

</td><td>

The current state of the customer contract:-   Draft
-   Active
-   Expired
-   Canceled
-   Suspended

</td></tr><tr><td>

Start date

</td><td>

The activation date of the customer contract.

</td></tr><tr><td>

End date

</td><td>

The date when the customer contract ends.

</td></tr><tr><td>

Renewal root

</td><td>

A customer contract can be renewed multiple times. Renewal root refers the customer contract reference of the first or base customer contract.

</td></tr><tr><td>

Renewed from

</td><td>

A customer contract can be renewed multiple times. Renewed from field refers to the previous customer contract that was renewed.

</td></tr></tbody>
</table>