Associate a product with a service definition

---
title: Associate a product with a service definition
description: After creating a service definition, you can associate one or more product models or sold products with the definition.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/service-def-associate-products.html
release: australia
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Configuring service definitions, Service definitions, Case management, Organize agent workspaces, Configure, Customer Service Management]
---

# Associate a product with a service definition

After creating a service definition, you can associate one or more product models or sold products with the definition.

## Before you begin

Role required: sn\_csm\_case\_types.service\_definition\_manager, sn\_csm\_case\_types.service\_definition\_admin, or admin

## About this task

A product model or a sold product can have multiple services associated with it.

## Procedure

1.  Navigate to **All** > **Customer Service** > **Administration** > **Service Definitions**.

2.  Select a service definition.

3.  In the Product Service Relationships related list, select **New**.

    The system displays a new Product Service Relationship record. The **Service definition** field is auto-filled with the name of the selected service definition.

4.  Determine if this service definition is available for all products or for a specific product.

    -   If it is available for all products, enable the **All products** check box and go to step 6.
    -   If it is available for a specific product, leave the check box empty and go to the next step.
5.  Select the product in the **Product** field.

6.  Select **Submit**.

    The relationship record is added to the Product Service Relationships related list. If the relationship is for a specific product, the name is displayed in the **Product** column.