Configure catalog items for a service definition

task australia Updated Sep 10, 2026 1 min read service-def-config-catalog-items.md

After creating a service definition, you can associate one or more catalog items with the definition.

Before you begin

Role required: sn_csm_case_types.service_definition_manager, sn_csm_case_types.service_definition_admin, or admin

About this task

A catalog item is a product or service that is available within a service catalog. A record producer is a specific type of catalog item that enables users to create task-based records.

From the Customer and Consumer Portals, end users can select available services from the Services portal widget. Selecting a service displays the record producer associated with the service definition. Submitting the record producer creates a case of the correct case type.

A variable set for service definitions is available with the Customer Service Case Types plugin (com.snc.csm_case_types). This variable set populates the service definition based on the product and/or service selected on the record producer.

Procedure

Navigate to All > Customer Service > Administration > Service Definitions.
Select a service definition.
In the Catalog Service Relationships related list, select New.

The system displays a new Catalog Service Relationship record. The Service definition field is auto-filled with the name of the selected service definition.
Select a catalog item in the Catalog Item field.
Select Submit.

The catalog item is added to the to the Catalog Service Relationships related list.

Related topics

Service Catalog items

Create or edit a catalog item

53 lines · 2.6 KB Wrap lines

---
title: Configure catalog items for a service definition
description: After creating a service definition, you can associate one or more catalog items with the definition.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/service-def-config-catalog-items.html
release: australia
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Configuring service definitions, Service definitions, Case management, Organize agent workspaces, Configure, Customer Service Management]
---

# Configure catalog items for a service definition

After creating a service definition, you can associate one or more catalog items with the definition.

## Before you begin

Role required: sn\_csm\_case\_types.service\_definition\_manager, sn\_csm\_case\_types.service\_definition\_admin, or admin

## About this task

A catalog item is a product or service that is available within a service catalog. A record producer is a specific type of catalog item that enables users to create task-based records.

From the Customer and Consumer Portals, end users can select available services from the [Services portal widget](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/csm-service-definitions.md). Selecting a service displays the record producer associated with the service definition. Submitting the record producer creates a case of the correct case type.

A variable set for service definitions is available with the Customer Service Case Types plugin \(com.snc.csm\_case\_types\). This variable set populates the service definition based on the product and/or service selected on the record producer.

## Procedure

1. Navigate to **All** &gt; **Customer Service** &gt; **Administration** &gt; **Service Definitions**.

2. Select a service definition.

3. In the Catalog Service Relationships related list, select **New**.

The system displays a new Catalog Service Relationship record. The **Service definition** field is auto-filled with the name of the selected service definition.

4. Select a catalog item in the **Catalog Item** field.

5. Select **Submit**.

The catalog item is added to the to the Catalog Service Relationships related list.

**Related topics**

[Service Catalog items](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/c_IntroductionToCatalogItems.md)

[Create or edit a catalog item](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/t_DefineACatalogItem.md)