Configure default field values for a service definition

---
title: Configure default field values for a service definition
description: Configure default values for fields in a service definition's target table. When a record is created for this table, the system uses these values to auto populate record fields.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/service-def-default-field-values.html
release: australia
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Configuring service definitions, Service definitions, Case management, Organize agent workspaces, Configure, Customer Service Management]
---

# Configure default field values for a service definition

Configure default values for fields in a service definition's target table. When a record is created for this table, the system uses these values to auto populate record fields.

## Before you begin

Role required: sn\_csm\_case\_types.service\_definition\_manager, sn\_csm\_case\_types.service\_definition\_admin, or admin

## About this task

The target table for a service definition is stored in the **Table** field. The table selected in this field is the Case table or a table that extends the Case table. When a record is created for the target table, the system auto populates fields with the default values.

## Procedure

1.  Navigate to **All** > **Customer Service** > **Administration** > **Service Definitions**.

2.  Select a service definition.

3.  In the **Default table field values** field, select a field and a value.

    Each time you select a field, an additional selection option becomes available.

4.  To remove a field, select the Delete button next to the field value.

5.  When you are finished selecting fields and values, select **Update**.