Configure anonymous chat properties

---
title: Configure anonymous chat properties
description: Users with the system administrator role can set properties to limit the number of chat requests created by guest users.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/set-anonymous-chat-properties.html
release: australia
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Anonymous chat, Administer, Customer Service Management]
---

# Configure anonymous chat properties

Users with the system administrator role can set properties to limit the number of chat requests created by guest users.

## Before you begin

Role required: admin

## Procedure

1.  Navigate to **All** > **Collaborate** > **Connect Support** > **Support Administration** > **Properties**.

2.  Set the following properties.

<table id="choicetable_ggp_x2b_fx"><tbody><tr><td id="d317497e96">

**Limit maximum number of guest conversations created in the last hour. \(__connect.support.max\_guest\_sessions\_per\_hour__\)**

</td><td>

Limits the number of guest chat requests that can be created in a one-hour time frame. The default value is 200.

</td></tr><tr><td id="d317497e108">

**Message shown to user when rate limit for guest conversations is breached. \(__connect.support.guest\_sessions\_rate\_limit\_reached\_message__\)**

</td><td>

The message that is displayed on the Consumer Service Portal when the limit on the number of guest chat requests has been reached.

</td></tr></tbody>
</table>3.  Click **Save**.