Set Auto-Responder notification preferences

---
title: Set Auto-Responder notification preferences
description: Set notification preferences for receiving Auto-Responder recommendations on customer service cases you submitted or for which you are on the watchlist.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/set-auto-responder-notification.html
release: australia
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Use Auto-Responder for case deflection, Customer communication, Use, Customer Service Management]
---

# Set Auto-Responder notification preferences

Set notification preferences for receiving Auto-Responder recommendations on customer service cases you submitted or for which you are on the watchlist.

## Before you begin

Role required: snc\_external role or watchlist users associated with the customer service case

Ensure that an administrator has configured the Auto-Responder feature. For more information, see [Configure Auto-Responder notifications](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/config-auto-responder.md).

## Procedure

1.  Navigate to your portal page.

2.  Click your username or photo in the portal header, and then click **Profile**.

3.  On the User Profile page, scroll down to the Actions section, and click **Notification Preferences**.

4.  On the Notification Preference window, select or clear the **Case auto-responder recommendations** check box to turn the Auto-Responder notifications on or off for you.