Setting up assignment groups

concept australia Updated Sep 10, 2026 1 min read setting-up-assignment-groups.md

Associate your assignment groups with an internal or an external business location. This association forms a one-to-many (1:M) relationship, which means, one or more groups can be associated with a service organization. This process makes it easier to route cases to the appropriate team member using the inter-organization support capability.

Important: Some table and field labels have been changed across recent releases. For a mapping of former labels to current labels, see Service Model Foundation renamed Entities.

Task	Description
Create a group	Create a group to associate it with a service organization.
Configuring a group	Configure a group that includes adding group members and assigning them required roles.
Associate a group to a business location	Establish a one-to-many (1:M) relationship between a group and a business location.
Add group members to a business location	Enroll group members to a business location and have a dedicated group working on cases.

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---
title: Setting up assignment groups
description: Associate your assignment groups with an internal or an external business location. This association forms a one-to-many \(1:M\) relationship, which means, one or more groups can be associated with a service organization. This process makes it easier to route cases to the appropriate team member using the inter-organization support capability.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/setting-up-assignment-groups.html
release: australia
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Configure Service Model Foundation, Data models, Set up your environment, Configure, Customer Service Management]
---

# Setting up assignment groups

Associate your assignment groups with an internal or an external business location. This association forms a one-to-many \(1:M\) relationship, which means, one or more groups can be associated with a service organization. This process makes it easier to route cases to the appropriate team member using the inter-organization support capability.

**Important:** Some table and field labels have been changed across recent releases. For a mapping of former labels to current labels, see [Service Model Foundation renamed Entities](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/renamed-entities.md).

|Task|Description|
|----|-----------|
|[Create a group](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/create-a-group-so.md)|Create a group to associate it with a service organization.|
|[Configuring a group](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/configuring-a-group.md)|Configure a group that includes adding group members and assigning them required roles.|
|[Associate a group to a business location](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/associate-a-group-to-a-business-location-so.md)|Establish a one-to-many \(1:M\) relationship between a group and a business location.|
|[Add group members to a business location](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/add-group-members-to-a-business-location-so.md)|Enroll group members to a business location and have a dedicated group working on cases.|