Similarity solution definitions

---
title: Similarity solution definitions
description: The similar case recommendation feature uses several Predictive Intelligence solution definitions for similarity models.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/similar-cases-solution-definitions.html
release: australia
topic_type: reference
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Similar case recommendations, Machine learning solutions, Implement Intelligence, Configure, Customer Service Management]
---

# Similarity solution definitions

The similar case recommendation feature uses several Predictive Intelligence solution definitions for similarity models.

Navigate to **Predictive Intelligence** > **Similarity** > **Solution Definitions**. The following solution definitions are provided with the similar case/recommendation feature.

-   All Similar Cases \(ml\_sn\_global\_all\_similar\_cases\)
-   Recommended Resolved Cases \(ml\_sn\_global\_recommended\_resolved\_cases\)
-   Recommended Open Cases \(ml\_sn\_global\_recommended\_open\_cases\)
-   Major Issue Detector \(ml\_sn\_global\_major\_issue\_detector\)

Several of the additional contextual search resources used by the similar case/recommendation feature are associated with these solution definitions. Agents can select these search resources and access the cases returned by these similarity solution definitions.

**Related topics**  


[Create and train a similarity solution](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/create-similarity-solution.md)