Sold products and install base plugins for service organizations

reference australia Updated Sep 10, 2026 1 min read so-install-base-plugins.md

Track sold products & install base items for service organizations.

Sold Products and install base plugins forservice organizations

Plugins are used by service organizations to track sold products and install base items.

Plugin Name	Description
Business Location[com.snc.business_location]	This plugin supports the Service Model Foundation where the corporation does business with customers through physical channels such as stores and branches.
Customer Service Install Base Management[com.snc.install_base]	This plugin enables customers to capture the current state of their install base and establish the relationship to any downstream entities that might impact their functioning.

**Related topics**

Assign roles

Create and manage sold products for a business organization

Create and manage install base items for a business organization

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---
title: Sold products and install base plugins for service organizations
description: Track sold products &amp; install base items for service organizations.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/so-install-base-plugins.html
release: australia
topic_type: reference
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Service organization install base, Business Organizations, Configure Service Model Foundation, Data models, Set up your environment, Configure, Customer Service Management]
---

# Sold products and install base plugins for service organizations

Track sold products &amp; install base items for service organizations.

## Sold Products and install base plugins forservice organizations

Plugins are used by service organizations to track sold products and install base items.

<table id="table_ypw_hzr_wtb"><thead><tr><th>

Plugin Name

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Business Location\[com.snc.business\_location\]

</td><td>

This plugin supports the Service Model Foundation where the corporation does business with customers through physical channels such as stores and branches.

</td></tr><tr><td>

Customer Service Install Base Management\[com.snc.install\_base\]

</td><td>

This plugin enables customers to capture the current state of their install base and establish the relationship to any downstream entities that might impact their functioning.

</td></tr></tbody>
</table>**Related topics**  


[Assign roles](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/configure-data-model-roles.md)

[Create and manage sold products for a business organization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/create-sp-for-business-location.md)

[Create and manage install base items for a business organization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/create-ib-items-for-business-locations.md)