Chat anonymously with an agent from the Consumer Service Portal

---
title: Chat anonymously with an agent from the Consumer Service Portal
description: Users that are not logged in can chat anonymously with an agent from the Consumer Service Portal to resolve issues more quickly.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/start-anonymous-chat-with-agent.html
release: australia
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Use Consumer Service Portal, Customer communication, Use, Customer Service Management]
---

# Chat anonymously with an agent from the Consumer Service Portal

Users that are not logged in can chat anonymously with an agent from the Consumer Service Portal to resolve issues more quickly.

## Before you begin

Role required: none

## Procedure

1.  Select the Chat icon \( \[Omitted image "chat-icon.png"\] Alt text: Chat icon.\) in the Consumer Service Portal to start a conversation.

2.  Fill in the information and select **Submit**.

    A virtual agent or a customer service agent responds.

3.  To talk to a person instead of a virtual agent, select \[Omitted image "contact-support-icon.png"\] Alt text: Connect Support icon. and then **Contact Support**.

4.  When you are finished with the chat, select **End Conversation**.


**Related topics**  


[Chat with an agent from the Consumer Service Portal](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/start-chat-agent-consumer-portal.md)

[Pre-chat from the Consumer Service Portal](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/csm-pre-chat.md)