Synchronize team calendar with Microsoft Outlook

concept australia Updated Sep 10, 2026 1 min read synch-cal-msoutlook-wfo-cs.md

Managers and agents can synchronize their calendars and events with Microsoft Outlook.

As a user with admin role, you can enable this feature by installing Microsoft Exchange Online Spoke. See Set up.

Note: Ensure that you grant the following Graph API permissions to synchronize Microsoft Outlook with team calendar.

Permission	Type
Calendars.ReadWrite	Delegated
Calendars.ReadWrite.Shared	Delegated
Calendars.ReadWrite	Application

After installing Microsoft Exchange Online Spoke, set the sn_wfo_outlook.enable_outlook_sync system property to true in the System Properties [sys_properties] table. Add the email IDs that you want to synchronize in the User [sys_user] table.

Parent Topic:Optimize workforce operations

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---
title: Synchronize team calendar with Microsoft Outlook
description: Managers and agents can synchronize their calendars and events with Microsoft Outlook.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/synch-cal-msoutlook-wfo-cs.html
release: australia
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Optimize workforce operations, Extend capabilities, Configure, Customer Service Management]
---

# Synchronize team calendar with Microsoft Outlook

Managers and agents can synchronize their calendars and events with Microsoft Outlook.

As a user with admin role, you can enable this feature by installing Microsoft Exchange Online Spoke. See [Set up](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/setup-ms-exch-ol.md).

**Note:** Ensure that you grant the following Graph API permissions to synchronize Microsoft Outlook with team calendar.

|Permission|Type|
|----------|----|
|Calendars.ReadWrite|Delegated|
|Calendars.ReadWrite.Shared|Delegated|
|Calendars.ReadWrite|Application|

After installing Microsoft Exchange Online Spoke, set the **sn\_wfo\_outlook.enable\_outlook\_sync** system property to `true` in the System Properties \[sys\_properties\] table. Add the email IDs that you want to synchronize in the User \[sys\_user\] table.

**Parent Topic:**[Optimize workforce operations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/setup-configurable-wfo-cs.md)