Add an agent to the chat support assignment group

---
title: Add an agent to the chat support assignment group
description: Agents must be added to the chat support assignment group before they can receive chat requests. This assignment group is used by the Customer Service Management chat communication channel to route chat requests.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/t\_AddAgentToChatSupAssignGroup.html
release: australia
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Agent management, Use, Customer Service Management]
---

# Add an agent to the chat support assignment group

Agents must be added to the chat support assignment group before they can receive chat requests. This assignment group is used by the Customer Service Management chat communication channel to route chat requests.

## Before you begin

Role required: sn\_customerservice\_manager or admin

## Procedure

1.  Navigate to **All** > **User Administration** > **Groups**.

2.  Select **Customer Service Support**.

3.  In the **Group Members** related list, click **Edit**.

4.  Select the agents that you want to receive chat requests, and move them to the **Customer Service Support** group members list.

5.  Click **Save**.


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