Change your password directly from the Customer Service Portal

---
title: Change your password directly from the Customer Service Portal
description: Change your password directly from the Customer Service Portal. Users with the required roles can change their passwords from the Customer Service Portal.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/t\_ChangePasswordFromUserForm.html
release: australia
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Use Customer Service Portal, Customer communication, Use, Customer Service Management]
---

# Change your password directly from the Customer Service Portal

Change your password directly from the Customer Service Portal. Users with the required roles can change their passwords from the Customer Service Portal.

## Before you begin

Role required: none

## About this task

Users with the required roles can change their passwords from the Customer Service Portal.

## Procedure

1.  Go to the Customer Service Portal page by accessing your instance URL and adding a /csm suffix.

    For example, https://example.com/csm.

2.  Select your user name in the portal header.

3.  Select **Profile** to display the user profile information.

4.  Select **Change Password** under **Security**.

5.  On the form, fill in the fields.

<table id="table_czw_ftc_nr"><thead><tr><th>

Field

</th><th>

Description

</th></tr></thead><tbody><tr><td colspan="2">

 

</td></tr><tr><td>

**Current Password**

</td><td>

The current password. This field is automatically filled in.

</td></tr><tr><td>

**New Password**

</td><td>

The new password, which must meet the following requirements:

-   Be a minimum of eight characters long
-   Include at least one uppercase and one lowercase letter
-   Include at least one number


</td></tr><tr><td>

**Confirm Password**

</td><td>

The new password.

</td></tr></tbody>
</table>6.  Select **Change**.


**Related topics**  


[Request a password reset](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/t_RequestPasswordReset.md)