Complete a customer service satisfaction survey

---
title: Complete a customer service satisfaction survey
description: After accepting a solution for a case, complete a customer service satisfaction survey to provide your feedback.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/t\_ComACustServSatSurvey-businessportal.html
release: australia
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Use Business Portal, Customer communication, Use, Customer Service Management]
---

# Complete a customer service satisfaction survey

After accepting a solution for a case, complete a customer service satisfaction survey to provide your feedback.

## Before you begin

Role required: none

When a customer accepts a proposed solution for a case by clicking **Accept Solution** on the case form, a satisfaction survey is displayed in the portal. The customer has the option of completing or skipping the survey. Either choice returns the customer to the list of cases on the self-service portal.

To complete the survey:

## About this task

Customer satisfaction surveys are sent after a case solution is accepted or a case is closed. Your feedback helps your service team identify areas for improvement and maintain high service quality.

## Procedure

1.  Answer each of the survey questions.

2.  Select **Submit**.


**Related topics**  


[Close a case from the Business Portal](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/customer-close-case-from-businessportal.md)