Complete a customer service satisfaction survey

---
title: Complete a customer service satisfaction survey
description: After accepting a proposed solution for a case, complete a customer service satisfaction survey.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/t\_ComACustServSatSurvey.html
release: australia
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Use Customer Service Portal, Customer communication, Use, Customer Service Management]
---

# Complete a customer service satisfaction survey

After accepting a proposed solution for a case, complete a customer service satisfaction survey.

## Before you begin

Role required: none

When a customer accepts a proposed solution for a case by selecting **Accept Solution** on the case form, a satisfaction survey is displayed in the portal. The customer has the option of completing or skipping the survey. Either choice returns the customer to the list of cases on the self-service portal.

To complete the survey:

## Procedure

1.  Answer each of the survey questions.

2.  Select **Submit**.


**Related topics**  


[Close a case from the Customer Service Portal](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/customer-close-case-from-portal.md)