Configure an entity table to use special handling notes

---
title: Configure an entity table to use special handling notes
description: Configure an entity table to use special handling notes.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/t\_ConfigEntityToUseSHNotes.html
release: australia
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Configure special handling notes, Configure case management, Case management, Organize agent workspaces, Configure, Customer Service Management]
---

# Configure an entity table to use special handling notes

Configure an entity table to use special handling notes.

## Before you begin

Role required: sn\_shn.admin

## About this task

Configuring an entity to use special handling notes adds the **Create Special Handling Notes** related link to the corresponding form.

## Procedure

1.  Navigate to **All** > **Special Handling Notes** > **Configuration**.

2.  Click **New**.

3.  Select a table in the **Table name** field.

4.  If desired, select one or more **Related Fields**.

    You can also display notes from related entities by including those fields in the configuration. For example, you can display notes for the account and contact associated with a customer service case by selecting the **Account** and **Contact** fields on the Case form.

5.  Click **Submit**.

    The configuration is added to the Special Handling Configuration list.