Configure a form to show special handling notes

---
title: Configure a form to show special handling notes
description: Display special handling notes on a form, such as the Case form, in either a form list or a pop-up window.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/t\_ConfigFormToShowOnScreenAlerts.html
release: australia
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Configure special handling notes, Configure case management, Case management, Organize agent workspaces, Configure, Customer Service Management]
---

# Configure a form to show special handling notes

Display special handling notes on a form, such as the Case form, in either a form list or a pop-up window.

## Before you begin

Role required: sn\_shn.admin

## Procedure

1.  Navigate to a form such as the Case form.

2.  Right-click the form header and select **Configure** > **Form Layout**.

    The system displays a pop-up window that gives you the choice to use Form Builder or continue with the following steps. Selecting **Try Form Builder** opens the Form Builder tool in a new window. For more information, see [Accessing Form Builder](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/application-development/access-form-builder.md).

3.  Select **Not Now** on the pop-up window.

4.  Select one or both of the following choices from the **Available** column and move it to the **Selected** column.

    -   **Special Handling Notes List**
    -   **Special Handling Notes Pop Up**
5.  Select **Save**.


**Related topics**  


[Special handling notes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/c_OnScreenAlerts.md)