Configure special handling notes properties

---
title: Configure special handling notes properties
description: Configure the necessary properties to display special handling notes.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/t\_EnableOnScreenAlertProperties.html
release: australia
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Configure special handling notes, Configure case management, Case management, Organize agent workspaces, Configure, Customer Service Management]
---

# Configure special handling notes properties

Configure the necessary properties to display special handling notes.

## Before you begin

Role required: sn\_shn.admin

## Procedure

1.  Navigate to **All** > **Special Handling Notes** > **Properties**.

2.  Configure the following properties.

<table id="choicetable_oj1_stz_55"><tbody><tr><td id="d189348e94">

**Display special handling notes only once per session**

</td><td>

Special handling notes are displayed each time you access a record. Enable this property to display special handling notes only once per session.

</td></tr><tr><td id="d189348e103">

**Maximum number of notes displayed in the Special Handling Notes pop-up window**

</td><td>

Increase or decrease this number as desired. The default is 20 alerts.

</td></tr><tr><td id="d189348e112">

**Width of the Special Handling Notes pop-up window in pixels**

</td><td>

The width of the pop-up window in pixels. The default width is 500. If you specify less that 300, the window automatically uses the default width.

</td></tr></tbody>
</table>3.  Click **Save**.