Log in to the Business Portal for the first time

---
title: Log in to the Business Portal for the first time
description: Use your user ID and temporary password to login to the business portal for the first time.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/t\_LogInTo-businessPortalFirstTime.html
release: australia
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Self-register, Use Business Portal, Customer communication, Use, Customer Service Management]
---

# Log in to the Business Portal for the first time

Use your user ID and temporary password to login to the business portal for the first time.

## Before you begin

Role required: none

## About this task

After a customer administrator creates your account or approves your registration request, you receive a temporary password by email. You must log in with that temporary password and then set a permanent password before you can use the Business Portal.

## Procedure

1.  Navigate to the business portal login page.

2.  Enter your user ID in the **User name**.

3.  Enter your temporary password in the **Password** field.

4.  Select **Login**.

    You’re prompted to change your password.

5.  Enter your temporary password in the **Current Password** field.

6.  Enter your new password in the **New Password** field.

7.  Reenter your new password in the **Confirm New Password** field.

8.  Select **Submit**.


**Related topics**  


[Submit a self-registration request](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/t_Submit-businessPortal-SelfRegRequest.md)

[Request a password reset](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/t_RequestPasswordReset-businessportal.md)