Log in to the Customer Service Portal for the first time

---
title: Log in to the Customer Service Portal for the first time
description: After a registration request is approved, the customer contact receives an email with a user ID and temporary password. When logging in for the first time, the contact is asked to change the password.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/t\_LogInToPortalFirstTime.html
release: australia
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Self-register, Use Customer Service Portal, Customer communication, Use, Customer Service Management]
---

# Log in to the Customer Service Portal for the first time

After a registration request is approved, the customer contact receives an email with a user ID and temporary password. When logging in for the first time, the contact is asked to change the password.

## Before you begin

Role required: none

## Procedure

1.  Navigate to the Customer Service Portal login page.

2.  Enter your user ID in the **User name**.

3.  Enter your temporary password in the **Password** field.

4.  Select **Login**.

    You’re prompted to change your password.

5.  Enter your temporary password in the **Current Password** field.

6.  Enter your new password in the **New Password** field.

7.  Reenter your new password in the **Confirm New Password** field.

8.  Select **Submit**.


**Related topics**  


[Submit a self-registration request](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/t_SubmitPortalSelfRegRequest.md)

[Request a password reset](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/t_RequestPasswordReset.md)